Order Cancellations
- Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
- To cancel an order, email us at support@dredzstore.com with your order number.
- Once shipped, orders cannot be cancelled.
Refunds
- Refunds are applicable in the following cases:
- If you cancel an order before dispatch.
- If you receive a damaged or defective product (with valid proof like photos/videos).
- If the product is lost in transit.
- Refunds (if approved) will be processed to your original payment method within 5-7 business days.
Non-Refundable / Non-Returnable Items
- Custom-made or personalized products (e.g., custom 3D printed items, resin art) cannot be returned or refunded unless damaged upon delivery.
- Used products or items without original packaging are not eligible for refund.
Return Process
- For eligible returns, you must notify us within 48 hours of delivery by emailing support@dredzstore.com with order details and images of the issue.
- Returned products must be unused, in original condition, and securely packed.
- Shipping costs for returns (unless defective/damaged) are borne by the customer.
Exchange Policy
- We currently do not offer direct exchanges. If you want a different product, please initiate a return (if eligible) and place a new order.
Damaged or Missing Products
- If your package arrives damaged or with missing items, contact us within 48 hours of delivery with supporting photos/videos. We will verify and provide a replacement or refund as applicable.
Late or Missing Refunds
- If you haven’t received your refund within 7 business days, first check with your bank or payment provider.
- If the issue persists, contact us at support@dredzstore.com.
Contact Us
For any cancellation, refund, or return-related concerns, contact:
support@dredzstore.com