General Information
At DRedZ Store (https://dredzstore.com), we strive to deliver your products as quickly and safely as possible. By placing an order with us, you agree to the shipping terms outlined below.
Shipping Coverage
- We currently ship orders across India.
- International shipping may be arranged upon request (contact us before placing your order).
Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom or made-to-order items (e.g., 3D printed or resin art products) may require additional processing time (5-7 days).
- Orders are processed Monday to Saturday, excluding public holidays.
Delivery Time
- Standard delivery within India: 3-7 business days (depending on your location).
- Remote or rural areas may require additional time.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
- Free shipping may be offered during promotional periods or above a certain order value (as specified on our website).
Order Tracking
- Once shipped, you will receive a tracking number via email or SMS to monitor the status of your delivery.
- Tracking may take up to 24 hours to activate after dispatch.
Incorrect Address or Failed Delivery
- Please ensure your shipping details are correct before placing an order.
- If a package is returned due to an incorrect address or failed delivery attempts, re-shipping charges will apply.
Damaged or Missing Products
- If you receive a damaged package or missing items, contact us within 48 hours of delivery at support@dredzstore.com with photos of the product and packaging.
- We will investigate and provide a resolution (replacement or refund, as applicable).
Custom Orders
- Custom products (3D prints, personalized resin art, etc.) may have longer shipping timelines and are non-returnable except in case of damage during delivery.
Contact Us
For questions about shipping and delivery, please reach out to us at:
support@dredzstore.com